Why Buy From Us?
Guaranteed Performance 90-Day Warranty Certificate of Authenticity
Why Buy From Us?
Questions about shipping? In this section you will find information about
standard ground contiguous US shipping, Express US shipping and International
Shipping to US
Most of the products shipped within the contiguous U.S. are delivered via UPS
Ground® Services. You also have the option of choosing UPS Second Day Air or
UPS Next Day Air as you are checking out.
UPS Ground® Services (Flat Rate Shipping & Handling):
Orders shipped via UPS Ground® typically take from 1-5 business days to
arrive from the time the package leaves our facility. All orders shipped out
via ground shipping within the contiguous U.S. will be charged according to our
one-price shipping & handling rate of $9.95, regardless of the number of items
shipped. Orders placed prior to 2:00PM CST will ship the same day pending
UPS Ground Service Schedules
Problems with Your Shipment
Shipping problems, while not common, can happen. If you have a problem with
your order that is related to shipping, please send us a message through your
my eBay account. If you have not received your shipment within the expected
delivery time, or if the shipment has been delivered but is not in your
possession, please include your order number with your message. A Customer
Service Representative will process a claim with UPS and give you further
instructions. If your shipment arrives damaged, please do not open the box or
remove any of the packaging materials. A Callaway Golf Pre-Owned & Outlet
Customer Service Representative will have to process a damage claim with UPS,
have the damaged merchandise picked up from your location, and give you further
instructions to receive a replacement.
If you decide not to keep the items you purchased, please select the type of
merchandise return you wish to use from the list below:
We provide a 100% guarantee on the condition of our clubs. We take great care
in certifying every pre-owned Callaway Golf club we sell, including the
assignment of a condition rating. If, during the first 15 days following the
receipt of the purchase, you wish to return any product in the exact condition
that you received it (has not been played with), a 100 percent refund will be
given for the price you paid for the product. You will be responsible for the
entire cost of the original shipping, handling and taxes and any costs incurred
during the return of the club to us.
Club Received Does Not Match Your Order
If the club you receive does not match the order you placed with us, please
contact our Customer Service department my sending us a message through your my
eBay account, for assistance. A representative will help you determine the best
way get the correct item to you as quickly as possible.
Callaway Golf Pre-Owned & Outlet will cover the shipping costs for a
replacement in which Callaway Golf Pre-Owned & Outlet was at fault or that
qualifies for repair through our90-Day Limited Warranty. Callaway Golf
Pre-Owned & Outlet will only cover replacement shipping & handling costs to the
original shipping destination of the order.
UPS delivers all shipments Monday - Friday to both Commercial and Residential
UPS Second Day Air Service:
If you choose, you can have the delivery of your items upgraded to UPS Second
Day Air for the applicable cost listed on this item. Note: UPS Second Day Air
items ordered on Thursday will arrive the following Monday. UPS Second Day Air
items ordered on Friday will arrive the following Tuesday. Orders placed prior
to 2:00PM CST will ship the same day pending verification. Orders that include
custom options may require an additional business day to ship.
UPS Standard Overnight®:
If you choose, you can have the delivery of your items upgraded to UPS
Standard Overnight® for applicable cost listed on this item. Typically, UPS
Standard Overnight® items arrive one business day after leaving our facility,
with delivery by 12:00PM.Note: UPS Standard Overnight® items ordered on Friday
will typically arrive the following Monday. Orders placed prior to 2:00PM CST
will ship the same day pending verification.
Alaska/Hawaii Shipping Options:
Items shipped outside the contiguous U.S. to Alaska or Hawaii can only be
shipped via UPS 2-3 Day® Service. Ground service to Alaska or Hawaii is not
available thus a shipping surcharge may apply. Orders placed prior to 2:00PM
CST will ship the same day pending verification. Orders that include custom
options may require an additional business day to ship.
At this time we do not ship to APO/FPO addresses on eBay.
30 Day Unconditional Return
Callaway Golf Pre-Owned wants you to be fully satisfied with every item you
purchase from our eBay storefront. If you are not satisfied with the item you
have purchased, you may return it within 30 days of your order date for a full
refund of the product price. This does NOT include expedited shipping or
To qualify for a full refund:
Accompanied by a Return Merchandise Authorization (RMA).
Must be complete with all parts and accessories in-tact. To obtain a
Return Merchandise Authorization (RMA) please log in to your eBay account and
request an RMA for the item in question.
Return Over 30 Days
If more than 30 days have passed since the original purchase, the item cannot
be returned under the eBay return policy.
Returning Merchandise to Callaway Golf Pre-Owned & Outlet
Please include the copy of your original invoice as well as the RMA number we
provide so we can process your return as quickly as possible. The RMA number
should be printed on the outside of the package used to send the returned
merchandise back to us.
Refunds will be issued within 7-10 business days from receipt of your club(s),
pending inspection and approval of your return.
If there are any questions or adjustments to be made, we will contact you to
discuss them before issuing payment. If a refund is applicable, the value will
be remitted to you in the same form used to make your original purchase (i.e.
credit card or check). If a refund cannot be made in the same form, a check
will be issued and will be mailed to the billing address we have on file.
Return Shipping Charges
Callaway Golf Pre-Owned will provide a pre-paid return label for any returns
within 30 days. Under no circumstances, will Callaway Golf Pre-Owned & Outlet
reimburse any expedited shipping charges for returned merchandise.
Why Buy From Us?
Why Buy From Us?
Every Certified Pre-Owned club you buy is backed by Callaway Golf, which means
you can shop with the confidence that you're getting the best possible quality.
We guarantee that the condition of the club you get will match what was
represented online. If you disagree, no problem. Send it back for a 100% refund
of the purchase price.
The promise of a great Certified Pre-Owned club doesn't stop when you hit the
course. A Certified Pre-Owned club comes with a 90-day limited warranty against
defects. That means if something happens to your club that is directly related
to an original manufacturing defect, we'll fix or replace it. No questions
Certificate of Authenticity
Verification that your Certified Pre-Owned purchase is 100% Callaway Golf. You
can shop confidently with Callaway Golf Pre-Owned & Outlet, knowing that
Callaway Golf puts its stamp of approval only on Certified Pre-Owned products.
See our range of Callaway Products
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